Privacy Policy

Aigenisis is an online agency providing custom chatbot solutions for businesses worldwide. For any privacy-related questions, please contact us at support@aigenisis.com.

We may collect the following information:

• Contact Information: Name, email address, and phone number provided by you when purchasing a chatbot, creating an account, or contacting us.
• Dashboard Data: Information and content you upload, store, or manage through your personal dashboard.
• Chat Data: Conversation logs and messages processed through our chatbots.
• Technical Data: Information like IP addresses, device type, and usage logs for security, analytics, and service status monitoring.
• Cookies & Tracking: We may use cookies and similar tools to ensure the dashboard works correctly and to analyze service performance.

We use your information to:

• Deliver and maintain your chatbot and dashboard account.
• Manage your access to your chatbot's settings, usage logs, and reports.
• Display real-time service status and performance metrics.
• Improve and train our AI systems for better chatbot responses.
• Communicate updates, new features, and security notifications.
• Send newsletters or promotional emails only if you subscribe — you can opt out anytime.

• We use trusted third-party services to operate our platform, including AI models, hosting, payment processors, analytics, and status monitoring tools.
• We do not sell or rent your personal information for marketing purposes.
• We may share information when required by law or to protect our rights and users.

Customers who purchase our chatbot receive access to a secure dashboard to:

• Manage their chatbot settings.
• View and export conversation logs.
• Track usage statistics.
• Monitor account details and billing status.

We protect dashboard data with strong authentication, secure sessions, and access controls.

We provide a public service status page where anyone can view the current health and uptime of our services. This page shows only general service information and does not display personal or sensitive data.

Your security is our priority. We use industry-standard security practices, including:

• Encrypted connections.
• Secure login and session handling.
• Rate limiting and threat monitoring.
• Regular updates and vulnerability checks.

You have the right to:

• Access your personal data.
• Request corrections or deletion.
• Export your data from your dashboard.
• Opt out of marketing communications.
• Control cookie preferences through your browser.

To make any requests, email support@aigenisis.com.

Our services are not intended for children under 13. If we become aware of any such data, we will remove it promptly.

We may update this Privacy Policy from time to time. Registered users and newsletter subscribers will be notified of major changes. Please review this page periodically for updates.